“I rarely recommend technology services firms, but GXA Network Solutions is the exception. They are truly a great company with a great leader and a very bright future”
“We came to know GXA Network Solutions and George Makaye during a major SAN storage disaster. As you might imagine it was a time of extreme chaos. We were dealing with sensitive and angry customers anxious to get their systems back online. We immediately knew that the recovery effort would require more knowledge than we possessed. We called GXA out to consult with us on how best to recover our SAN System and data.
Within a few hours we had several of our critical business systems back online. Within 24 hours, 75% of our systems were back online. When all was said and done, GXA Network Solutions was able to bring all systems back online and recover 99+% of all of our data.
Their quick response, depth of knowledge, and dedication (worked around the clock for several days) proved to us that GXA Network Solutions was a company we wanted to partner with long-term for our high-end infrastructure, network, server, and telecommunications needs. We entered into an agreement with them to provide a wide range of services for us. We have since renewed that agreement because of the excellent work they have been doing to help shore up our infrastructure environment. I am happy to say that we have not had another outage of that magnitude in the 2 years since bringing GXA Network Solutions onboard.
GXA Network Solutions’ excellence and level of professionalism have been impressive. I have personally referred customers to them knowing that they would be more than satisfied with their services. I rarely recommend technology services firms, but GXA Network Solutions is the exception. They are truly a great company with a great leader and a very bright future.
Butler Burgher Group
“Their level of service, particularly the timeliness and the Quality of Service is Second to None. In my opinion, it’s better than having an in-house IT department”
“For the last 15 years, Butler Burgher Group has operated with an outsourced IT solution and not until we met George Makaye of GXA Network Solutions did we find the right solution for our business.
We operate a fast paced CRE Services company that is nationally based with users in multiple locations, remotely and in Dallas office and it is imperative that our network and systems function at all times. George Makaye and his team have continued to improve the quality of our operations through their innovative hardware solutions and recommendations relative to IT system specifications. Our users are more efficient in accessing the network and are thus more productive in their work for the company. Their willingness to diagnose problems no matter how small or large speaks to their qualifications.
We have worked with the entire team at GXA Network Solutions, they are all highly qualified and I would highly recommend them for IT solutions regardless of your company’s size.
Several years ago our firm was acquired by a Fortune 500 company that had a huge in house IT department. If it were not for George’s expertise, the first integration would have never been accomplished. He was extremely supportive and creative in his approach to assist with the integration even though he knew he would eventually lose our account to the Fortune 500 Company. When they filed bankruptcy several years later and we reacquired our business and we went back to GXA Network Solutions who worked tirelessly to migrate us back and helped us restart our business. Life is good again and we have continued to be so impressed by GXA and George’s abilities as a business owner and manager in providing the best IT solutions for our company.”
B. Diane Butler
Principal and CEO
Butler Burgher Group
Integrity Transitional Hospital
“They are committed to making sure that their customers are satisfied.”
“We are a 54 bed long-term acute care facility that takes care of medically complex patients. Technology is an important part for our organization, since we have multiple systems that integrate and work together. It is important for us to have a strong IT company to manage and support us.
We moved our IT support services to GXA Network Solutions because our previous IT company didn’t provide consistent feedback and communication. We did not face that problem with GXA. Not only do we have quarterly meetings, I can also call anyone on staff and get my questions answered. GXA was committed to ensuring that we transitioned smoothly from our old company and made sure our systems stayed up.
One of the biggest benefits of working with GXA is that they refresh our software and update our hardware periodically. In addition, their prices are very competitive and their level of service and commitment to customer satisfaction is great as well. They are committed to making sure that their customers are satisfied.
Personally, I enjoyed working with the GXA team. They make sure that every team member that we have is taken care of. George is available anytime I call or responds within a 24 hour period. We have enjoyed working with everyone at GXA.”
Integrity Transitional Hospital
“We receive fast answers and support 24/7 and their customer support is better than any I have experienced elsewhere during my career”
“As a small non-profit organization that has varying needs from year to year, we have been fortunate enough to have GXA Network Solutions on our team. A few years ago when I was hired by the organization as the only employee, the challenge of maintaining our computers, servers, software and licenses was more than I knew I could dedicate time too. Since 2007, GXA has been our source for all of our IT needs. They are the official maintainer of the server, the software updater, the license installer, the IT rescue team when something goes wrong (no matter who you are or what company you work for- something always goes awry at some point!) and they are the renewal deadline and password keeper of everything including services like e-mail hosting.
I can only imagine how disorganized and inefficient our organization would be if we didn’t have GXA to take everything under one roof. We receive fast answers and support 24/7 and their customer support better than any I have received elsewhere during my career. We will never outgrow the services that GXA has to offer and whether our organization maintains 1 employee or we grow much larger, we will have a partnership with GXA that makes them our honorary “in house” IT department!!.”
“The customer service provided by GXA Network Solutions is impeccable”
“We have been using GXA Network Solutions for IT support for nearly nine years.
We are so pleased with the level of professionalism exuded by the entire GXA Network Solutions team. Each person on the team is pleasant to work with, courteous, patient, and very knowledgeable.
Whenever we run into a technical problem or have questions, they are only a quick phone call or email away. They are very responsive in resolving our technical issues and have done an excellent job in maintaining our IT infrastructure. The customer service provided by GXA Network Solutions is impeccable.
We would recommend their services to anyone. “
Director of Information Systems
Dallas Convention and Visitors Bureau
Guzman Mfg. Inc
“I have been very pleased with their responsiveness and proactive approach towards improving the functionality of our computer system”
“Since hiring GXA for their consulting services, I have been very pleased with their responsiveness and proactive approach towards improving the functionality of our computer system.
Not only has GXA quickly responded to even our most minor computing issues, they have done a great job of keeping us in the loop if the problem requires a bit further investigation. When recommending upgrades to our system, GXA clearly explains the pros and cons without being pushy, and have been very up front and straight forward about all costs associated; which in turn allows us to make better decisions for our company depending on our current finances. I truly feel they care about our functionality and improvement of our system at a realistic price.
In the manufacturing industry, time is money and you just cannot afford to be down. I feel more secure with GXA as our consultant now. I would highly recommend GXA based on their responsiveness, knowledge and communication with the client.”
V.P. Business Development
Guzman Mfg. Inc.
“We’re Saving Somewhere Between $40,000 to $50,000 a Year Thanks to GXA Network Solutions’ Total Peace of Mind Service”
“GXA Network Solutions has been our Technology partner for over 7 years and for good reasons. My experience with GXA Network Solutions has been nothing but amazing; they have consistently gone above and beyond our expectations. The technicians and engineers that work with us from GXA Network Solutions are some of the best engineers that I’ve ever worked with. They are forward thinking and plan out what we’re going to need in the months and years to come instead of thinking only quick fix and short term. They have taken care of everything and it really has made my life a heck of a lot easier.
To date we’ve realized a very positive ROI on GXA Network Solutions services based upon what we had seen in the past using internal IT resources; I would say that we are probably saving somewhere between $40,000 to $50,000 dollars a year thanks to GXA Network Solutions. The capabilities they bring to the table are everything we were looking for. We get a Team of technology experts from desktop technicians, Network Engineers, Database experts and software professionals. Plus, the fact that they monitor our network 24/7/365 takes a lot or responsibility off of everyone at the company, myself included.
Over the last 7 years our company has undergone several corporate changes, including mergers, office moves, managerial changes, expansions by addition of multiple branches across the country and later downsizing. Through all this changes, GXA Network Solutions has responded effectively and adjusted their resources as our support needs and budget changed. When we expanded and needed full time support resources GXA Network Solutions brought in full time IT staff to augment our increased support needs. When we downsized and our support needs drastically reduced, GXA Network Solutions adjusted their program to meet our new reduced support needs. When we added new office locations or moved office buildings, GXA Network Solutions’ team of IT staff had the expertise we needed to successfully manage the move process. Their team of IT staff always comes with a smile and are willing to go the extra mile to get the job done right.
They are dedicated, very professional and always available. There hasn’t been one time that I have called GXA Network Solutions where I did not get a prompt response. I’ve called them late in the evening and way early in the morning outside of normal business hours and they’re always available and willing to help in whatever I need.”
“They do an excellent job of being there when we need them”
“We are a small business and can’t really justify a full time IT person, but when you outsource your technology support you worry about response times. Because our business depends on technology, when we have an issue, we need it fixed now…not later.
Prior to working with GXA Network Solutions, we were getting support from another technology company but they were really not doing a great job. They would sometimes takes days to respond to our support requests and we were experiencing a number of technical and security issues on our computer network that were unresolved. So we decided to switch to GXA Network Solutions and we are glad we made the decision. GXA Network Solution engineers do an excellent job of being there when we need them.
In addition, the system’s world is changing rapidly on a daily basis, so we needed someone who not only stays up to speed technically but also anticipates the changing environment and what our needs might be. Again, GXA Network Solutions works with us to make sure we stay current on our technology.
We consider them part of the Pinnacle family.”
Pinnacle Advisers, L.P.
RackHouse Group, LLC
“They’ve taken the Burden of Computer Support
and Maintenance off My Back”
“Thanks to GXA Network Solutions service, the entire burden of computer support is taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past.
Since the mid-1990s I have worked with a number of IT providers, both at home and through my businesses. As a small business owner, I have consistently required assistance with my IT systems and typically found it hard to find –until I met GXA Network Solutions.
Since GXA Network Solutions started working with us, we have gone through several business changes including office relocations, system restructuring, added workstations, purchased new equipment (computers, printers, servers) and software upgrades. I have done the same thing at home where I, like many families, have children with computers and a home network. We never have a worry either place and enjoy the opportunity to call GXA Network Solutions when we need help. They are part of our team at work and family at home and they provide us all with support from purchasing the equipment, maintaining the systems and are readily available to answer any technology concerns we may have. Because of the way they live and work, GXA Network Solutions has built a trusted relationship with us, which has enabled them to provide support at both a business and personal level – just the way I believe it should be.
If the recipient of this recommendation would like to talk with me about my experience and the excellent service and product I have received from GXA Network Solutions, please accept my offer to visit personally and contact me with any questions I might be able to answer.”
Forrest W. (Peter) Tippen, Jr.
RackHouse Group, LLC
Shepherd Food Equipment
“I know that if a problem does arise with anything on our network, I only need to make one call or send one email and the issue will be resolved immediately”
We tried to manage a small office network on our own for several years before we began looking for a better solution. We then worked briefly with an IT person and just didn’t get the results we were hoping for. After a couple of months of interviewing and researching, we decided to put our network needs in the hands of GXA Network Solutions. George Makaye and GXA Network Solutions were highly praised by every client I spoke with while researching the company. The quality of service and the affordable cost for that peace of mind were what sold us on GXA.
Our business relies on the network and software we use on a daily basis to preserve the level of customer service we strive to provide to our customers. As with any business, it is imperative that our system function properly every day to maintain our accounting database, sales proposals, documents and correspondence. In addition to keeping up our database and network, we want to be sure they are protected and managed regularly to avoid any loss of information and/or functionality.
We hired GXA Network Solutions to maintain our network in May, 2008. Since that time, we have moved to a new office location, hired 13 new employees, added six computer workstations and upgraded accounting software. Without Network Solutions, just the move alone would have been a tremendous hurdle. They were there to help us with every detail from advising us on what we need to run efficiently in the new location to actually being there to get us up and running. There were no issues or problems, no stress, and most importantly, no down-time thanks to GXA. GXA ensures that we avoid server problems or loss of functionality in our programs by enabling our network to be safe from potential viruses and threats, as well as maintaining the reliability of our server through consistent reviews and back-ups.
I know that if a problem does arise with anything on our network, I only need to make one call or send one email and the issue will be resolved immediately. Troubleshooting a small problem is so easy and convenient via remote support with GXA Network Solutions. Knowing that our server is monitored by knowledgeable professionals and our network is secure affords us essential peace of mind.
Shepherd Food Equipment
“I trust them completely and rely on them exclusively for all my technology needs”
“I first used GXA Network Solutions in 2006. At that time our small office was rapidly growing and was in need of a technology upgrade.
GXA Network Solutions did a masterful job of not only upgrading our IT capabilities, but improved our security in the process.
I retired from that firm in 2008 but I continue to use GXA Network Solutions in my new business and home systems. I tend to be an early adopter of technology and, as a result, my system and component integration requirements are sometimes quite exotic but GXA Network Solutions has always been able to make it all my technologies work together quite seamlessly.
One of their best capabilities is remote support. With our permission, they are able to login to our network to find and fix problems as they occur.
I trust them completely and rely on them exclusively for all my technology needs.
I would highly recommend them to others.
USA Shade & Fabric
“They have successfully implemented several Network strategies that resulted in increase productivity”
USA Shade & Fabric Structures, Inc. has been using GXA Network Solutions for several years for our network needs as a preferred vendor. We have found Network Solutions to be consistently pleasant, tackling all assigned projects with dedication in a timely manner.
Besides being a joy to work with, GXA is a take-charge organization who is able to present creative ideas and communicate the benefits. They have successfully developed several Network strategies for our company that has resulted in increased productivity of our systems. Our new and improved systems are a direct result of strategies implemented by GXA Network Solutions.
Some of the projects in our network that GXA Network Solutions performed are as follows:
• MPLS Network implementation.
• CISCO routers and Firewall configuration
• VOIP network implementation.
• Exchange server clustering.
• Spam and Web filter implementation.
• Multiple Domain Integrations.
• Security auditing.
• WAN (Multiple sites) implementation.
• Backup strategy for corporate data.
• DFS (Distributed File System) Implementation.
I highly recommend GXA network solutions for your network needs. GXA Network solutions is a great asset to any organization!
USA Shade & Fabric Structures, Inc
Volunteer Center for N Texas
“Their service has remained excellent; response times are excellent…on-site personnel are always professional, pleasant and experienced”
“When I took over the IT department at our company, the servers had never been properly maintained and there was no plan for growth. Best practices had not been employed and the infrastructure was generally a mess. All I had was the key to the server room, the system password and the knowledge of which machine was the primary domain controller. I had an immediate need for assistance.
GXA Network Solutions was recommended to me by a board member, so I hired them to come help me with a few tasks. The service I received was excellent. Over the past three years, GXA has helped us with building and configuring Microsoft servers, software and hardware best practices, networking upgrades, strategic planning, database work and coordinating networking with VOIP. The service has remained excellent, response times are excellent, some work is performed remotely (not possible before GXA Network Solutions started work here) and on-site personnel are always professional, pleasant and experienced.
I am proud to frequently recommend GXA Network Solutions to others, and will continue to do so.”
Volunteer Center for North Texas